last updated May 20th, 2021<\/p>\n\n\n\n
This Privacy Policy explains how Howtotalk (\u201cHowtotalk\u201d, \u201cwe\u201d or \u201cus\u201d) collects, uses, and discloses information about you when you access or use our websites, mobile application, and other online products and services (collectively, the \u201cServices\u201d), and when you contact our customer service team, engage with us on social media, or otherwise interact with us. This policy does not apply to information we process on behalf of our enterprise business customers.
<\/p>\n\n\n\n
We may change this Privacy Policy from time to time. If we make<\/p>\n\n\n\n
changes, we will notify you by revising the date at the top of the<\/p>\n\n\n\n
policy and, in some cases, we may provide you with additional<\/p>\n\n\n\n
notice (such as adding a statement to our website homepage or<\/p>\n\n\n\n
sending you a notification). We encourage you to review the<\/p>\n\n\n\n
Privacy Policy whenever you access the Services or otherwise<\/p>\n\n\n\n
interact with us to stay informed about our information practices<\/p>\n\n\n\n
and the choices available to you.
<\/p>\n\n\n\n
Collection of Information<\/p>\n\n\n\n
Information You Provide to Us<\/p>\n\n\n\n
We collect information when you register for an account,<\/p>\n\n\n\n
participate in interactive features, fill out a form or a survey,<\/p>\n\n\n\n
participate in a contest or promotion, make a purchase,<\/p>\n\n\n\n
communicate with us via social media sites, request customer<\/p>\n\n\n\n
support, or otherwise communicate with us. The information you<\/p>\n\n\n\n
may provide includes your name, email, password, goals, street<\/p>\n\n\n\n
address, payment method information, feedback and survey<\/p>\n\n\n\n
responses, and other information about you included within your<\/p>\n\n\n\n
messages to us.
<\/p>\n\n\n\n
Other Information About Your Use of the Services<\/p>\n\n\n\n
When you use our Services, we collect the following information<\/p>\n\n\n\n
about you:
<\/p>\n\n\n\n
Usage Information: Whenever you use our Services, we<\/p>\n\n\n\n
collect usage information, such as the sessions you use,<\/p>\n\n\n\n
videos you view or what screens or features you access, and<\/p>\n\n\n\n
other similar types of usage information.
<\/p>\n\n\n\n
Transactional Information: When you make a purchase or<\/p>\n\n\n\n
return, we collect information about the transaction, such as<\/p>\n\n\n\n
product description, price, subscription or free trial<\/p>\n\n\n\n
expiration date, and time and date of the transaction.
<\/p>\n\n\n\n
Log Information: We collect standard log files when you use<\/p>\n\n\n\n
our Services, which include the type of web browser you<\/p>\n\n\n\n
use, app version, access times and dates, pages viewed,<\/p>\n\n\n\n
your IP address, and the page you visited before navigating<\/p>\n\n\n\n
to our websites.
<\/p>\n\n\n\n
Device Information: We collect information about the<\/p>\n\n\n\n
computer or mobile device you use to access our Services,<\/p>\n\n\n\n
including the hardware model, operating system and<\/p>\n\n\n\n
version, device identifiers set by your device operating<\/p>\n\n\n\n
system, and mobile network information (like your<\/p>\n\n\n\n
connection type, carrier and region).
<\/p>\n\n\n\n
Information we Record: On some occasions, we may record<\/p>\n\n\n\n
phone or video calls with your consent, such as in<\/p>\n\n\n\n
connection with our coaching program.
<\/p>\n\n\n\n
Information we Generate: We generate some information<\/p>\n\n\n\n
about you based on other information we have collected. For<\/p>\n\n\n\n
example, like most platforms, we use your IP address to<\/p>\n\n\n\n
derive the approximate location of your device. We also use<\/p>\n\n\n\n
your first name to make an educated guess about your<\/p>\n\n\n\n
gender and use information about your activity to help<\/p>\n\n\n\n
determine the likelihood of you continuing to use our<\/p>\n\n\n\n
Services in the future (which we hope will be the case!).
<\/p>\n\n\n\n
Information We Collect from Other Sources<\/p>\n\n\n\n
We also obtain information about you from other sources,<\/p>\n\n\n\n
including transaction information from third-party app stores you<\/p>\n\n\n\n
use to install our app or purchase a subscription, and name and<\/p>\n\n\n\n
contact information from third-party calendar services.<\/p>\n\n\n\n
Additionally, if you create or log into your account through a<\/p>\n\n\n\n
social media service account, we will have access to certain<\/p>\n\n\n\n
information from that account, such as your name and other<\/p>\n\n\n\n
account information, in accordance with the authorization<\/p>\n\n\n\n
procedures set by that social media service.
<\/p>\n\n\n\n
Use of Information<\/p>\n\n\n\n
We use the information we collect to:<\/p>\n\n\n\n
Provide, maintain and improve our Services, including<\/p>\n\n\n\n
debugging to identify and repair errors, and develop new<\/p>\n\n\n\n
products and service;
<\/p>\n\n\n\n
Process transactions and fulfill orders;
<\/p>\n\n\n\n
Send you transactional or relationship messages, such as<\/p>\n\n\n\n
receipts, account notifications, customer service responses,<\/p>\n\n\n\n
and other administrative messages;
<\/p>\n\n\n\n
Communicate with you about products, services, and events<\/p>\n\n\n\n
offered by Howtotalk and others, request feedback, and<\/p>\n\n\n\n
send news, gifts or other information we think will be of<\/p>\n\n\n\n
interest to you;
<\/p>\n\n\n\n
Monitor and analyze trends, usage, and activities in<\/p>\n\n\n\n
connection with our Services;
<\/p>\n\n\n\n
Detect, investigate and prevent fraudulent transactions and<\/p>\n\n\n\n
other illegal activities and protect the rights and property of<\/p>\n\n\n\n
Howtotalk and others, including to enforce our agreements<\/p>\n\n\n\n
and policies. If you feel your transaction was declined in<\/p>\n\n\n\n
error, please contact us for assistance at<\/p>\n\n\n\n
support@howtotalk.com
<\/p>\n\n\n\n
Comply with the law, such as by processing transactional<\/p>\n\n\n\n
records for tax filings and other compliance activities;<\/p>\n\n\n\n
Personalize your online experience and the advertisements<\/p>\n\n\n\n
you see on other platforms based on your preferences,<\/p>\n\n\n\n
interests, and browsing behavior;
<\/p>\n\n\n\n
Facilitate contests, sweepstakes, and promotions and<\/p>\n\n\n\n
process and deliver entries and rewards.
<\/p>\n\n\n\n
Sharing of Information<\/p>\n\n\n\n
We share information about you as follows and as otherwise<\/p>\n\n\n\n
described in this Privacy Policy:
<\/p>\n\n\n\n
With companies and contractors that perform services for<\/p>\n\n\n\n
us, including email service providers, payment processors,<\/p>\n\n\n\n
fraud prevention vendors and other service providers;<\/p>\n\n\n\n
In response to a request for information if we believe<\/p>\n\n\n\n
disclosure is in accordance with, or required by, any<\/p>\n\n\n\n
applicable law or legal process, including court order,<\/p>\n\n\n\n
subpoena, or other lawful requests by public authorities to<\/p>\n\n\n\n
meet national security or law enforcement requirements;<\/p>\n\n\n\n
If we believe your actions are inconsistent with our user<\/p>\n\n\n\n
agreements or policies, if we believe you have violated the<\/p>\n\n\n\n
law, or to protect the rights, property, and safety of<\/p>\n\n\n\n
Howtotalk or others;
<\/p>\n\n\n\n
In connection with, or during negotiations of, any merger,<\/p>\n\n\n\n
sale of company assets, financing or acquisition of all or a<\/p>\n\n\n\n
portion of our business by another company;
<\/p>\n\n\n\n
Between and among Howtotalk and our current and future<\/p>\n\n\n\n
parents, affiliates, subsidiaries, and other companies under<\/p>\n\n\n\n
common control and ownership;
<\/p>\n\n\n\n
With your consent or at your direction. For instance, you<\/p>\n\n\n\n
may choose to share actions you take on our Services with<\/p>\n\n\n\n
third-party social media services via the integrated tools we<\/p>\n\n\n\n
provide via our Services.
<\/p>\n\n\n\n
We also share aggregated or other information not subject to<\/p>\n\n\n\n
obligations under the data protection laws of your jurisdiction with<\/p>\n\n\n\n
third parties. For example, we sometimes share aggregate<\/p>\n\n\n\n
information with research organizations to help facilitate their<\/p>\n\n\n\n
research.
<\/p>\n\n\n\n
Advertising and Analytics Services Provided by<\/p>\n\n\n\n
Others<\/p>\n\n\n\n
We allow others to provide analytics services and serve<\/p>\n\n\n\n
advertisements on our behalf across the web and in mobile<\/p>\n\n\n\n
applications. These entities use cookies, web beacons, device<\/p>\n\n\n\n
identifiers and other technologies to collect information about<\/p>\n\n\n\n
your use of the Services and other websites and online services,<\/p>\n\n\n\n
including your IP address, device identifiers, web browser, mobile<\/p>\n\n\n\n
network information, pages viewed, time spent on pages or in<\/p>\n\n\n\n
apps, links clicked, and conversion information. This information<\/p>\n\n\n\n
may be used by Howtotalk and others to, among other things,<\/p>\n\n\n\n
analyze and track data, determine the popularity of certain<\/p>\n\n\n\n
content, deliver advertising and content targeted to your interests<\/p>\n\n\n\n
on our Services and other websites and online services, and<\/p>\n\n\n\n
better understand your online activity. For more information<\/p>\n\n\n\n
about interest-based ads, including to use ad industry tools to opt<\/p>\n\n\n\n
out of having your web browsing information used for behavioral<\/p>\n\n\n\n
advertising purposes, please visit<\/p>\n\n\n\n
www.aboutads.info\/choices<\/a><\/p>\n\n\n\n (if you are in the EU, please visit<\/p>\n\n\n\n www.youronlinechoices.eu\/<\/a>). Your<\/p>\n\n\n\n mobile device should also include a feature that allows you to opt<\/p>\n\n\n\n out of having certain information collected through apps used for<\/p>\n\n\n\n behavioral advertising purposes.<\/p>\n\n\n\n Howtotalk is based in the Netherlands and processes information<\/p>\n\n\n\n in the Netherlands, which may not provide equivalent levels of<\/p>\n\n\n\n data protection as your home jurisdiction.<\/p>\n\n\n\n Account Information<\/p>\n\n\n\n You may update certain account information you provide to us<\/p>\n\n\n\n (such as your password, name and email address) by logging into<\/p>\n\n\n\n your account or contacting us through our Help Center at<\/p>\n\n\n\n support@howtotalk.com If you wish to disable your account, please<\/p>\n\n\n\n contact us at<\/p>\n\n\n\n support@howtotalk.com<\/p>\n\n\n\n , but note that we retain<\/p>\n\n\n\n certain information when required or permitted by law. We also<\/p>\n\n\n\n retain cached or archived copies of information about you for a<\/p>\n\n\n\n certain period of time. Promotional Communications<\/p>\n\n\n\n You may opt out of receiving promotional emails from Howtotalk<\/p>\n\n\n\n by following the instructions in those emails or by logging into<\/p>\n\n\n\n your account. If you opt out, we may still send you non-<\/p>\n\n\n\n promotional emails, such as those about your account or our<\/p>\n\n\n\n ongoing business relations Mobile Push Notifications\/Alerts<\/p>\n\n\n\n With your consent, we send promotional and other push<\/p>\n\n\n\n notifications to your mobile device. You can deactivate these<\/p>\n\n\n\n messages at any time by changing the notification settings on<\/p>\n\n\n\n your mobile device.<\/p>\n\n\n\n Information for Individuals in Switzerland, UK and<\/p>\n\n\n\n the EEA<\/p>\n\n\n\n The sections below apply to you if you use our Services while in<\/p>\n\n\n\n Switzerland, the United Kingdom or the European Economic Area<\/p>\n\n\n\n (collectively, \u201cEurope\u201d). Legal Basis for Processing<\/p>\n\n\n\n When we process your personal data we will only do so in the<\/p>\n\n\n\n following situations: As necessary to perform our responsibilities under our<\/p>\n\n\n\n contract with you (like processing payments and providing<\/p>\n\n\n\n the products or services you have requested);<\/p>\n\n\n\n When we have a legitimate interest in processing your<\/p>\n\n\n\n personal data, including to communicate with you about<\/p>\n\n\n\n changes to our Services, to help secure and improve our<\/p>\n\n\n\n Services (including to prevent fraud) and to analyze use of<\/p>\n\n\n\n our Services; As necessary to comply with our legal obligations; and<\/p>\n\n\n\n When we have your consent to do so. Data Retention<\/p>\n\n\n\n We retain personal data for no longer than is necessary for the<\/p>\n\n\n\n purposes for which it is processed, unless applicable law requires<\/p>\n\n\n\n storage for a longer period of time. Data Subject Requests<\/p>\n\n\n\n Subject to certain limits and conditions provided under law, you<\/p>\n\n\n\n have the following rights: You have the right to access personal data we hold about<\/p>\n\n\n\n you and to ask that your personal data be corrected, erased,<\/p>\n\n\n\n or made available in a portable form. You also have the right to object to certain processing (like<\/p>\n\n\n\n receiving direct marketing), or request that we restrict<\/p>\n\n\n\n processing in certain circumstances (like to retain but not<\/p>\n\n\n\n further process pending resolution of a claim).<\/p>\n\n\n\n When we ask for your consent, you may withdraw that<\/p>\n\n\n\n consent at any time. You have the right to file a complaint regarding our data<\/p>\n\n\n\n protection practices with a supervisory authority. Please see<\/p>\n\n\n\n this directory for contact details:<\/p>\n\n\n\n https:\/\/edpb.europa.eu\/about-edpb\/board\/members_en<\/a><\/p>\n\n\n\n . If<\/p>\n\n\n\n you are in Switzerland, please visit this FDPIC site for contact<\/p>\n\n\n\n details:<\/p>\n\n\n\n
Data Transfer<\/p>\n\n\n\n
Your Choices<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n
<\/p>\n\n\n\n